Development and Validation of a BI Success Model

We propose and test a BI Success model, based on DeLone and McLean’s IS Success model, that incorporates comprehensive data that is needed for decision-making and computer systems that allow integration and analysis of that data as dimensions of BI success. Our model also includes organizational support structure for BI and the users’ involvement in the ongoing development of BI systems as contributing factors. Data collected from over 300 organizations across the world confirmed 7 of 9 hypothesized relationships. Notably, user involvement and the organizational support factors are seen to be associated with the BI capability factors which, in turn, are positively associated with users’ perception of net benefits and their satisfaction with BI practices. This is one of the first studies that evaluates the success of BI at organizational level and considers user involvement, characterized by on-going configuration / customization / improvement cycle, as a contributing factor in the classic IS Success model.